Refund Policy

This policy covers purchases of RUHLai, Inc. software-generated building reports, including the one-time $99 full building report. It should be read together with our Terms and Conditions.

Report purchases

Unless applicable law requires otherwise, report purchases are final after the report is generated and delivered.

Generation failures, incomplete reports, or the wrong building

If a report fails to generate, is materially incomplete, or identifies the wrong building due to our error, contact us within 14 days at info@ruhlai.com; we will regenerate the report or refund the affected purchase.

Discontinued reports

If we discontinue a paid report before delivery, we will refund the amount paid for that report.

Other services and earlier purchases

The free preliminary building profile has no charge. Separately contracted professional services are governed by their own written agreement.

Earlier purchases remain subject to the terms and refund policy in effect at the time of purchase.

Contact

RUHLai, Inc.
One World Trade Center, 85th Floor
New York, NY 10007
info@ruhlai.com