Refund Policy

We want you to be satisfied with your RUHLai report. This policy covers the one-time full building report purchase ($99).

Satisfaction guarantee

If the report does not meet your expectations, email info@ruhlai.com within 14 days of purchase and we will issue a full refund — no lengthy process.

What's covered

• The $99 full building report is refundable within the 14-day window above.
• Because the report is a digital product generated on demand, we may ask what fell short so we can improve — but a refund is not conditional on your answer.

What's not covered

• The free PreCheck has no charge and therefore no refund.
• Full Decarbonisation Reports (the quote-based tier) are governed by their own written engagement agreement, not this policy.

How refunds are processed

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Contact

RUHLai inc., One World Trade Center, 85th Floor, New York, NY 10007 · info@ruhlai.com